|
|
 |
Team Building |
ICPA's Management Education efforts are aimed at
helping member companies build stronger teams of middle and upper management
based on today's management challenges. This effort comes in both the
integrated "Oil MBA" program as well as individual management
education programs. Here is ICPA's Management Education Committee;
| Sam Gault |
Gault's |
Chair |
| Tom Devine |
Devine Brothers |
|
| Gary
Lisiewski |
New England Fuel |
|
| Steve Sack,
Sr. |
Sack Distributors |
|
| Peter Aziz |
Bantam Fuel |
|
| Buck
Whiteway |
Whiteway Associates |
|
| Peter
Russell |
Santa Energy |
|
| John
McGlame |
Boston Environmental |
|
|
ICPA Management
Education Programs
|
January | February |
March |
April |
May |
June |
July |
August
September |
October |
November |
December | Special
Events
|
| JANUARY
2008 |
|
January 29, 2008 - 2.00pm to 3.30pm, ICPA
Offices
|
“Loilyalty”
– How to Prevent Your Customers from Switching to Natural Gas
Your customers may be panicked
about the cost of home heating. They’re afraid of the unknown - of
rising energy prices. With fear of the unknown comes to impulse to flee
– and for heating oil retailers, this means consumers potentially converting
to natural gas. But don’t panic! ICPA will show
you how to get a handle on this situation and turn consumer fear
into an opportunity. We need to start NOW - waiting until
spring get up to speed will be TOO LATE.
At this informative training session, you will:
- Learn how you, your customer service
people and your service techs can explain why oilheat is less expensive
than natural gas.
- Learn how to explain to your
customers that if they really want to save money today, they can do so
through conservation measures.
- Learn how to show customers that
converting to gas is a poor investment.
- Learn how your service techs can
become energy conservation technicians, advising your customers on how
they can become more energy efficient and save money.
Register
Here
|
|
|
|
|
January 31, 2008 - 10.00am to 11.30am, Fort
Trumbull State Park, New London
|
| TWIC –
New London
- Fort
Trumbull
State Park
,
New London
,
CT
The New London TWIC office
opens in February, which means shortly thereafter, you will be required
to have these new federal IDs to access fuel terminals in
New London
harbor. TWIC is a new federal Homeland Security ID program that is
rolling out across the country. It is already in place in
Boston
and
Providence
and will be active in
New London
next month, and at
New Haven
and
Bridgeport
in the second quarter of this year. You will learn how to register
for a TWIC card at this seminar, what are the required documentation and
fees, what could cause disqualification, and the how to pre-enroll.
This program will be held, for your convenience, at Fort Trumbull State
Park in New London in their conference center located behind the
Visitor’s Center (for directions, see http://www.ct.gov/dep/cwp/view.asp?a=2716&q=325200
Register
Here
|
|
| FEBRUARY
2008 |
|
February 12, 2008 - 10.00am to 12noon - ICPA
Offices
|
An
Introduction to Temperature Correction
This briefing will
be conducted by the top national expert on temperature correction for
petroleum products, Ross Anderson of the NY Bureau of Weights and
Measures. It is an introduction to temperature correction
specifically for heating oil retailers. You will understand how
temperature correction works and why it is used to correct for expanding
and contracting fuel oil volumes due to temperature; how to evaluate
wholesalers who correct for temperature and those who use a shrinkage
factor instead of temperature correcting; and your options in selling
temperature corrected fuel oil to your customers.
Register
Here
|
|
February 19, 2008 - 10.00am to 11.00am - ICPA
Offices
|
Tier
II Compliance
This
timely one hour briefing next week will give you plenty of time to file
your Tier II reporting forms by the end of the month. Bill Drouin, a
certified hazardous materials manager with Apex Companies, will show you
how to fill out in detail the Tier II reporting form. This form must be
files by all petroleum marketers who have more than 1,400 gallons of
fuel oil storage. You will also learn how to file this form
electronically.
REGISTER
HERE
|
| MARCH
2008 |
|
March 5, 2008 - 10.00am to 12noon - ICPA
Offices
|
Planned
Hedging – How It Creates Value to Retain Customers
With
volatile energy prices, consumers are looking for peace of mind.
It will only come from companies that understand how to keep their
customers’ prices under control through a planned hedging
program. This basic training from Angus Energy’s George Wilson
and Mark Bloom will show you different tools you can use to set up price
protection plans, and ways in which you can market the benefits of price
protection to help retain your customers as long-term automatic delivery
clients. The program will also discuss weather hedging, and how
you can protect your bottom line regardless of how many gallons you
sell. To register, call ICPA at 860-613-2041, or register online
at:
REGISTER
HERE
|
|
March 19, 2008 - 9.30am to 11.30am - ICPA
Offices
|
USTs - Compliance,
Inspections & Enforcement for Service Stations-Session 1
The
focus of this program will be on DEP inspections of Underground Storage
Tanks at service stations. The presenters will lead participants through
a detailed list of what inspectors are looking for, covering the most
frequently cited faults. The training is geared for service station
managers and corporate compliance managers. Presenters include
David Lis, Charles Rogoff, and Bill Drouin from Apex Companies. Plus
there will be on display a variety of UST parts and equipment, courtesy
of Service Station Equipment, so that attendees can visualize what
exactly is being discussed. This program will be offered twice for
your scheduling convenience.
REGISTER
HERE
|
|
March 19, 2008 - 12.30pm to 3.00pm - ICPA
Offices
|
USTs - Compliance,
Inspections & Enforcement for Service Stations-Session 2
The
focus of this program will be on DEP inspections of Underground Storage
Tanks at service stations. The presenters will lead participants through
a detailed list of what inspectors are looking for, covering the most
frequently cited faults. The training is geared for service station
managers and corporate compliance managers. Presenters include
David Lis, Charles Rogoff, and Bill Drouin from Apex Companies. Plus
there will be on display a variety of UST parts and equipment, courtesy
of Service Station Equipment, so that attendees can visualize what
exactly is being discussed. This program will be offered twice for
your scheduling convenience.
REGISTER
HERE
|
|
March 20, 2008 - 8.30am to 12.00pm - ICPA
Offices
|
OSHA/DOT
HAZMAT Training - Awareness Certification
All drivers who transport
petroleum products require HAZMAT training under DOT regs. Any
employee who is at risk for coming into physical contact with petroleum
products (including service techs) needs to have annual HAZMAT training
under OSHA regs. This training is of two types: Awareness level
for those who simply are at risk of contact with hazardous materials;
and Operations level for those who have to respond to spills and who may
need to clean up small releases. These offerings will be held at
the ICPA offices on the following dates and will be conducted by
DOT/OSHA expert Gary LaBrake:
REGISTER
HERE
|
|
March 26, 2008 - 10.00am to 11.30am, ICPA
Offices
|
“Loilyalty”
– How to Prevent Your Customers from Switching to Natural Gas
Your customers may be panicked
about the cost of home heating. They’re afraid of the unknown - of
rising energy prices. With fear of the unknown comes to impulse to flee
– and for heating oil retailers, this means consumers potentially converting
to natural gas. But don’t panic! ICPA will show
you how to get a handle on this situation and turn consumer fear
into an opportunity.
At this informative training session, you will:
- Learn how you, your customer service
people and your service techs can explain why oilheat is less expensive
than natural gas.
- Learn how to explain to your
customers that if they really want to save money today, they can do so
through conservation measures.
- Learn how to show customers that
converting to gas is a poor investment.
- Learn how your service techs can
become energy conservation technicians, advising your customers on how
they can become more energy efficient and save money.
Register
Here
|
|
March 27, 2008 - 8.30am to 12.30pm, ICPA
Offices
|
Truck Roadside Inspections and
DOT Audits
This seminar will help you prevent
fines and tickets at the weigh scales or when your trucks are pulled
over by the state police or when you are audited by DOT. Presenter
Gary LaBrake will discuss driver documentation, vehicle documentation,
checklist of what DMV and the state police are looking for, hours of
service, truck weights, and fire marshal annual inspections. Amy
Emonds and Scott Mogensen of Foley Services will address DOT inspections
including your maintenance of driver records, accident records, vehicle
documentation, and drug and alcohol programs.
Register
Here
|
| APRIL
2008 |
|
April 8, 2008 - 8.30am to 12.00pm - ICPA
Offices
|
OSHA/DOT
HAZMAT Training - Awareness Certification
All drivers who transport
petroleum products require HAZMAT training under DOT regs. Any
employee who is at risk for coming into physical contact with petroleum
products (including service techs) needs to have annual HAZMAT training
under OSHA regs. This training is of two types: Awareness level
for those who simply are at risk of contact with hazardous materials;
and Operations level for those who have to respond to spills and who may
need to clean up small releases. These offerings will be held at
the ICPA offices on the following dates and will be conducted by
DOT/OSHA expert Gary LaBrake:
REGISTER
HERE
|
|
April 9, 2008 - 8.30am to 12.30pm - ICPA
Offices
|
OSHA/DOT
HAZMAT Training - Awareness Re-Certification [Requires Previous
Operations Cert]
All drivers who transport
petroleum products require HAZMAT training under DOT regs. Any
employee who is at risk for coming into physical contact with petroleum
products (including service techs) needs to have annual HAZMAT training
under OSHA regs. This training is of two types: Awareness level
for those who simply are at risk of contact with hazardous materials;
and Operations level for those who have to respond to spills and who may
need to clean up small releases. These offerings will be held at
the ICPA offices on the following dates and will be conducted by
DOT/OSHA expert Gary LaBrake:
REGISTER
HERE
|
|
|
|
| MAY
2008 |
|
May 6, 2008 - 8.30am to 12.30pm - ICPA
Offices
|
OSHA/DOT
HAZMAT Training - Awareness Re-Certification [Requires Previous
Operations Cert]
All drivers who transport
petroleum products require HAZMAT training under DOT regs. Any
employee who is at risk for coming into physical contact with petroleum
products (including service techs) needs to have annual HAZMAT training
under OSHA regs. This training is of two types: Awareness level
for those who simply are at risk of contact with hazardous materials;
and Operations level for those who have to respond to spills and who may
need to clean up small releases. These offerings will be held at
the ICPA offices on the following dates and will be conducted by
DOT/OSHA expert Gary LaBrake:
REGISTER
HERE
|
|
May 6, 2008 - 8.30am to 3.30pm - ICPA
Offices
|
OSHA/DOT
HAZMAT Training - Full Operations Certification
All drivers who transport
petroleum products require HAZMAT training under DOT regs. Any
employee who is at risk for coming into physical contact with petroleum
products (including service techs) needs to have annual HAZMAT training
under OSHA regs. This training is of two types: Awareness level
for those who simply are at risk of contact with hazardous materials;
and Operations level for those who have to respond to spills and who may
need to clean up small releases. These offerings will be held at
the ICPA offices on the following dates and will be conducted by
DOT/OSHA expert Gary LaBrake:
REGISTER
HERE
|
|
May
28, 2008, 9 AM – 3 PM, ICPA Offices, Cromwell
|
Oil
MBA Module I: Finance - Advanced Hedging
If you are already comfortable
with the ideas of longs & shorts and and regularly use call &
put options, then you’ll want to attend this special training to get
to the next level. This is particularly timely for dealers who might
have storage; who want to know when should to buy; and whether futures
contracts be used or should the dealer simply lock in with a supplier.
We'll be talking about:
Overcoming Basis Risk - Using NYMEX-Cleared Swaps - Technical Analysis:
to address the critical question of WHEN TO BUY - New Option Plays:
especially for dealers with storage and for those looking at hedging
gasoline or diesel
The presenter is Alan H. Levine who has been working in the oil industry
since 1969. He was a consultant to NYMEX in 1977 when the heating oil
contract first was traded. He has been helping dealers ever since,
working at one of the country's largest financial/trading institutions.
REGISTER
HERE
|
| JUNE
2008 |
|
June
10, 2008, 9 AM – 12 PM, ICPA Offices, Cromwell
|
Oil
MBA Module II: Operations – A New Service Model
The
old model of service delivery focused on technical problem-solving and
preventive maintenance. Service was often sold on the basis that
if a customer didn’t buy a service plan, or didn’t install new
equipment, something catastrophic would happen to their system.
Well, with consumers focused on the price of oil, these are risks they
are now willing to take, and we’ve seen service work decline this
season as a result. In this seminar, a new model for service
delivery will be discussed. With consumers concerned about rising
energy costs, this model makes your service department their ally in
finding ways to reduce cost and save money. It’s all about
saving your customers money. It’s a positive message. It
puts you on the same side as your customers, not in an adversarial
position. And it’s done through promoting conservation. In
this context we’ll be discussing:
Energy
Conservation and Saving Your Customers Money - The NORA Fuel Savings
Calculator - Being Green (reducing your customers’ carbon footprint
– How to Conduct Energy Audits
-[a] stop selling fear, start selling hope [b] these aren't service
technicians anymore who are needed because things break down all the
time - these are energy conservation technicians whose life work is
evaluating heating systems and making them run at maximum efficiency,
[c] these energy conservation technicians are rated 2nd to only Consumer
Reports among CT consumers for their trust in receiving energy issue
messages - recast these professionals as energy conservation techs and
use their credibility among consumers to your advantage. [d] you need
this reincarnation now as there isn't a consumer survey anywhere that
shows today's consumers regard service as a determining factor in what
fuel they use - but energy conservation is among the very highest of
consumer concerns.
The
presenter will be Bob Hedden, an oilheat consultant and educator for
more than 35 years, and the NORA senior project manager for research and
education.
REGISTER
HERE
|
|
June
11, 2008, 9 AM – 12 PM, ICPA Offices, Cromwell
|
Oil
MBA Module III: Human Resources – HR Legal Overview
ICPA
frequently receives inquiries regarding human resources legal questions.
This is an ever-changing, highly-regulated field. Even large oil
retailers do not have full-time HR specialists on board. This
session will cover basic HR laws and regulations small and medium-sized
companies need to know, as well as cover any new developments since the
last time we covered this subject at the Oil MBA in 2004. Among
the topics to be discussed will be:
Minimum
Wage Laws; Overtime
Issues; What
Constitutes Hours Worked; Child
Labor; Fair
Labor Standards Act, State and Federal; Driver
Exemptions; Workers’
Compensation Regulations; Return
to Work Policies; Hiring
New Employees: Background Checks, Pre-Employment Checks,
Evaluating Candidates; Orientation; Drug Testing; Complaints,
Discipline, and Termination; COBRA;
Discrimination and Civil
Rights; Leaves
of Absance, FMLA; Use
of Company Vehicles; Workplace
Violence, Drugs, Alcohol; Employee
Handbooks; ERISA
and Laws Regulating Employee Benefits
Presenters
include HR Attorney Robert Noonan and Joe Bucci, CPA, a benefits
consultant from Group Benefits Administrators of CT.
REGISTER
HERE
|
|
June
12, 2008, 9 AM – 12 PM, ICPA Offices, Cromwell
|
Oil
MBA Module IV: Marketing – Profiting From Your Web Site
Just
about everyone has a website. But is it doing anything for you? Is it
generating business? Are you getting more leads? What kind of
return are you getting on your investment in your website? You can bet
the technology leaders in our industry are making money from their
websites. Learn from Primedia how you can make money too in this
non-technical, marketing-driven training. Topic covered include:
The
Elements of Effective Web Site Design (You only have one chance to make
a good impression) – Search Engine Strategies – Form vs. Function
(including onlline credit applications, agreements, dynamic price
updates, live instant help, E-commerce) – Web-Mapping Strategies
(value-added services, personalization) – Tracking ROI (are you making
money from your web site?)
The
presenters include a team from Primedia: Rich Rutigliano, president;
John Bruno, creative director; Mark Demofsky, web architect; David
Heiser, client services; Alex Izzo, client services.
REGISTER
HERE
|
| JULY
2008 |
|
8
|
is a
testing. $160 per applicant
|
| AUGUST
2008 |
|
Aug. 26, 2008, 8:30 AM - 12:30 PM, ICPA
Offices, Cromwell.
|
Seminar
on Collection Strategies
This program
focuses on receivables management and is intended for owners of
companies and managers responsible for receivables. In the past,
ICPA’s collections seminars have focused on collection techniques.
They were geared towards your customer service staff making the actual
calls. This year, we’ve assembled a team of presenters in the fields
of collections, accounting, legal action, and IT who will present on
collections strategies and on receivables management, plus a panel of
marketers who will share their experiences. You will learn how to
use ratio analysis to identify potential collection issues. You
will learn about the pros and cons of using a third party collection
agency. You will learn how to navigate through the court system,
from preparing your case to judgments. You will learn how your
receivables impact your credit lines, and how improving their aging can
help you obtain needed financing.
REGISTER
HERE
|
| SEPTEMBER
2008 |
|
Sept. 4, 2008, 10.00 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
TWIC
- Connecticut Rollout
Effective Oct 15
in
New London
, then rolling out to
New Haven
and
Bridgeport
on Dec. 1, ports will require drivers to have the new federal I.D.s
called T.W.I.C. to access secure areas, including fuel terminals located
there. This means your drivers will need these new I.D. cards to pick up
product at these ports. These new I.D.s will require security clearance
and criminal background checks with fingerprinting. This is a completely
separate background check from the ones your drivers undergo for their
HAZMAT CDL renewals. This program is administered by the Dept. of
Homeland Security and the U.S. Coast Guard. In this presentation, you
will learn how to apply for a TWIC card, where to go, how to pre-apply
on the Internet, and find out if discounts apply for drivers who already
have HAZMAT CDLs. Port Security Specialist Rodger L. Guest of the
U.S. Coast Guard will conduct this training.
REGISTER
HERE
|
|
Sept. 18, 2008, 8:30 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training-Awareness
Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
Sept. 23, 2008, 8:30 AM – 4:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training-Full Day Operations
Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
Sept. 23, 2008, 12:30 AM – 4:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training-Half Day Operations
Re-Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
|
|
| OCTOBER
2008 |
|
Oct. 8, 2008, 8:30 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training-Awareness Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
Oct. 9, 2008, 8:30 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training - Operations Re-Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
Oct. 29, 2008, 8:30 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training - Awareness Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
|
Oct. 30, 2008, 8:30 AM – 12:00 PM,
ICPA Offices, Cromwell.
|
OSHA/DOT
HAZMAT Certification Training - Operations Re-Certification
DOT
HAZMAT certification includes training on transportation of hazardous
materials, shipping papers, and Homeland Security requirements.
OSHA certification includes training at the Awareness and Operations
levels. Awareness level certification applies to any employee who
may come into contact with hazardous materials and needs to know how to
take defensive actions. Operations level certification trains
employees who need to know how to clean up (dam, dike, divert) small
releases.
REGISTER
HERE
|
| NOVEMBER
2008 |
|
|
|
| DECEMBER
2008 |
|
December
2, 2005, 8.00am to 12.00 noon
|
|
| SPECIAL EVENTS |
|
|
|
|
|
|
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