• NORA oil tanks and fuel performance seminar

| July 30, 2008  | August 13, 2008  | Sept 3, 2008 | Oct 1, 2008 |The comfort, cleanliness, safety and efficiency of today’s Oilheat systems are dependent on clean, uncontaminated fuel reaching the burner. To achieve that we must properly install and maintain tanks. This seminar addresses the concerns and issues surrounding the installation, maintenance and replacement of fuel oil storage tanks. It suggests preventative measures service technicians should take to  avoid problems and ways to diagnose & solve oil storage problems when they encounter them.

T he seminar is based upon the following NORA books: Heating Oil Storage Tanks, Guide for Quality Installation and Maintenance, and  A Guide to Fuel Performance, The NORA Fuel Quality Manual. [Purchased Separately]

Seminar participants who pass a test at the conclusion of the seminar will be awarded the NORA Tank Installation and Maintenance Certification.

The seminar covers why oil tanks fail, external and internal corrosion, the role of water in fuel problems and tank     failures, tank selection, sizing and placement, installation procedures, spill prevention, proper tank abandonment, tank inspection, and assessment. Other topics include tank bottom sediment, build-up on nozzles and heads and cold oil performance problems.

• customer relations for energy conservation technicians

| August 27, 2008  |ICPA’s Connecticut’s consumers have confirmed that our Energy Conservation Technicians, your HVAC technicians, are among the most respected sources for information on energy issues. 

Stop worrying about what the media says about us—our own techs are more trusted sources of energy information. By improving your employee’s communication skills, you will enable them to confidently speak to your customers about conservation and help them make informed decisions of ways to improve efficiency throughout their homes and businesses. Develop your relationships with your customers so they will turn to you for answers, not the natural gas company.

Your customer’s want and are looking for answers. Give them what they want. Listen actively, show respect, offer empathy and confirm their concerns. Provide suggestions and solutions. Our industry is facing many critical issues. Customers are overwhelmed by high costs and feel that they must do all they can to save money. With over 682,000 homes heated by oil, your Energy Conservation Technicians are perfectly situated to help your customers understand the benefits of oilheat for their homes and the environment. 

Let us give your employees guidance on dealing with the questions your customers have on energy conservation, bio fuels, energy costs, efficiency, equipment replacement, system controls, filters, lines, and much more. Don’t miss an opportunity for your company by not gathering enough information from your customers. Empower your technicians to communicate effectively with your customers to assure them that your company can guide them in making their home is as efficient as possible without compromising safety, reliability and comfort.

• energy conservation audits-Your Next Business Expansion Opportunity

| August 28, 2008  |ICPA’s surveys of Connecticut consumers confirms time and again that our HVAC technicians, our own Energy Conservation Technicians, are rated near the very top of those whom consumers respect for information about energy issues. Our HVAC techs are credible, respected, and unlike almost any other profession we are in the homes of 682,000 consumers already - so what else can we do for our consumers since we're already there and so respected? The whole home energy audit.

Did you lay off techs in mid-winter because consumers decided to delay work being done? Imagine that anyone would delay improving energy efficiency when they had a hard time paying for energy? This is about marketing and positioning what we do for success—and learning some new skills based on what we can do now for our customers. We can already use our skills with HVAC systems to help save energy-if we market our HVAC departments as Energy Conservation Departments. 

Now we can use our unique position of understanding the demographics of a changing population of consumers — and our position of being inside the home — to assist our customers with energy conservation all around the home. Expanding into saving electricity, improving insulation, reducing heat and cooling losses, control systems and looking at improving appliances and lighting. You can tailor the program to meet your customers needs. We’ll give you a step-by-step process to conduct an energy audit and suggest the tools needed to perform the audit and advise your customers in ways to save money through energy conservation.