The pursuit of staff wellbeing is fundamentally dependent on workplace safety and resilience, which are closely linked to the presence of trust. This paper examines how trust acts as the essential foundation for cultivating a work environment where staff not only feel secure but are also able to effectively manage challenges. It explores strategies for building trust through transparent communication, active listening, and accessible leadership - all crucial for reinforcing workplace safety.
Additionally, the paper investigates how delegation, empowerment, recognition, and consistent organizational behavior contribute to enhancing staff resilience. By fostering collaborative opportunities and encouraging professional development, correctional service units can bolster both individual and collective resilience. At the heart of these strategies is the creation of a psychologically safe workplace, where employees can freely express and innovate without fear of reprisal. Trust is also integral to achieving effective dynamic security, serving as the central element that enables the implementation of both security and resilience in the workplace. As a result, staff wellbeing is both maintained and prioritized.
Moderated by Diane Williams, Treasurer, ICPA, United States
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Ole Stageberg
Senior Adviser, International Coordinator, University College of Norwegian Correctional Service (KRUS), Norway
Ole Stageberg holds a Master’s degree in Security and Risk Management and has completed higher education in pedagogy. An expert in Dynamic Security, he has been coordinating and participating as an expert in project activities related to the EEA and Norway Grants since 2018, partnering with six Eastern European countries and working closely with other international cooperation partners.
For 21 years, Ole has served as a teacher and adviser at the University College of the Norwegian Correctional Service (KRUS), focusing on the initial training of prison officers in security, crisis, and risk-related topics. He also teaches security, crisis management, and risk management to prison staff and management. His background includes 19 years of experience as a prison officer and senior officer in Norwegian prisons.
