Jessica Bruin
Complaint Support Lead, Department of Corrections, New Zealand, Ara Poutama Aotearoa
Jessica is a values-driven professional with over 15 years of experience in justice, mental health, and community wellbeing. With a background in psychology and criminology, she has worked across custodial and community settings to support individuals, whānau, and communities—bringing a deep understanding of the factors that influence child and adolescent development.
Currently serving as Complaint Support Lead at the Department of Corrections, Jessica leads national initiatives to strengthen complaint resolution systems and uplift frontline capability. Her previous roles include Practice Leader and Adviser Operational Performance, where she provided strategic and operational leadership in complex environments.
Jessica is currently completing her master’s in psychology, with a thesis focused on the lived experience of young adult male prisoners diagnosed with ADHD. As someone with ADHD herself, she brings both academic insight and personal understanding to her research, advocating for neurodiversity-informed approaches in corrections and education.
She is also a board member for Birthright Hawke’s Bay, contributing to governance that supports children and families across the region. Her work is grounded in equity, inclusion, and culturally responsive practice, with a passion for strengthening outcomes through informed, compassionate leadership.