On the couch with William Murphy: conversations on digital transformation in NSW Government (PID200)

3.45pm – 4.45pm ACST, 25 May 2023 ‐ 1 hour

Plenary

In this session, Global Track Chair Claire McGuinness will interview William Murphy, Deputy Secretary of Customer, Delivery and Transformation, on the journey that the NSW Government has undergone over the last nine years. The conversation will focus on how digital transformation, data analytics, digital reform, and greater systems alignment can assist in delivering services that put the customer at the centre.

Speakers

William Murphy

Deputy Secretary of Customer, Delivery and Transformation, New South Wales Government, Australia

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Claire McGuinness

Global Track Chair, Partner, National Security & Justice, KPMG, Australia

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William Murphy

Deputy Secretary of Customer, Delivery and Transformation, New South Wales Government, Australia

William Murphy was appointed Deputy Secretary of Customer, Delivery and Transformation in June 2019.

Prior to joining DCS, William led the Premier’s Implementation Unit at the NSW Department of Premier and Cabinet, where his focus was to improve outcomes for customers through the delivery of the 14 NSW Premier’s Priorities, including improving customer satisfaction with government services, reducing domestic violence reoffending, improving education outcomes, reducing litter, and delivering better outcomes for children at risk of significant harm. William has previously held several senior roles in government focusing on transformation to digital government, better use of public sector data and driving better outcomes for customers.

William is a graduate of the Executive Fellows and Executive Master of Public Administration programs from the Australian New Zealand School of Government, University of Sydney. He also holds a Master of Management (Industry Strategy) from the Australian National University, and a Bachelor of Commerce (Economics and Finance) from Curtin University.

In June 2022, William was awarded the Public Service Medal in recognition of his outstanding public service to NSW, particularly during the COVID-19 pandemic. Following this, William was awarded an Institute of Public Administration National Fellowship in October 2022 for his major contribution to the public sector’s use of data and analytics; areas that have been repeatedly identified as essential capabilities for all public sector leaders.

Claire McGuinness

Global Track Chair, Partner, National Security & Justice, KPMG, Australia

Claire McGuinness is a Partner in KPMG’s National Security and Justice practice and leads justice for KPMG nationally. She is a highly capable and trusted senior national security professional with 20+ years’ experience within the Commonwealth government, working across Australia and internationally. She has a breadth of experience collaborating across the national security and justice community and with its national and international partners, a strong ability to navigate complexity and risk and a nuanced understanding of our strategic operating and threat environments. Claire is strongly invested in the sector with a long record of collaboration and achievement with corrective services agencies both as a former senior government executive and currently with KPMG.