Jacques Hensen

ICT Manager, Administration Pénitentiaire Luxembourg, Luxembourg

After 14 years of experience as technical and software engineer in different industries in private sector, Jacques Hensen joined the public sector in 2005. He is currently working as ICT Manager at Luxembourg Penitentiary Center, responsible for IT, security and communication projects in Luxembourg prisons. In addition, he contributed to implement Electronic Monitoring in Luxembourg since 2009. Since 2016, he is a member of the EuroPris ICT Expert Group.

Nancy Wijns

Prison Director, FPS Justice, Belgium

Nancy Wijns is currently a member of the board of directors in the prison of Ghent, responsible for the logistic, financial, technical and ICT services within the prison. She holds a Masters degree in Psychology, is a certified therapist, solution-focused coach, and has attended a public management program. 
She started working in 2001 in the prison of Bruges, as a psychologist at the psychosocial service, preparing the reintegration of long-sentenced prisoners. In 2003 she arrived in the prison of Ghent and experienced working with all categories of inmates: men, woman, those accused, convicted, and internees. As a result of continuous further training, she advanced to several management positions, head of staff in Ghent and prison governor in Oudenaarde. Her focus on wellbeing for staff and inmates is a common thread throughout her career so far and in the future, combining this with the daily challenges. Implementing the digital services platform will contribute to an improvement of the prison climate.

Sylvie Lamont

ICT Expert, FPS Justice, Belgium

Sylvie Lamont started in 2005 as a social assistant at the psychosocial service in the prison of Ghent. She acquired experience in different prisons (Ghent, Bruges, Forest and Berkendael). At the same time, because of her great interest in IT, she was asked to solve small problems. In 2012, she started as a Local Power User (ICT) in the prison of Ghent, resolving local ICT problems and being a support for coworkers. She made a final transfer in 2013 to the ICT department in the headquarters in Brussels where she worked as a ServiceDesk coordinator. In the meantime, she was also working on obtaining a degree in computer science. In 2021, she started within the detention digitalization service where she is responsible to roll out the new digital services platform for the inmates in all Belgian prisons.