Speakers
Workshop Session
This presentation highlights how Queensland Corrective Services (QCS) has revolutionised offender management on parole, probation, and community supervision through a new digital platform that embodies a "Smart" approach to case management. Recognizing that isolated solutions often generate more challenges than benefits, QCS adopted an integrated system that uses multiple digital channels to reach a broader range of supervised individuals. Key innovations include biometric self-service kiosks deployed across a state bigger than Texas, a mobile app for offender self-service and biometric curfew checks, and an Officer Portal that fully integrates with the core offender record system. These advancements have transformed QCS's ability to connect with both offenders and staff.