Digital Services for Incarcerated Individuals: How to Balance Freedom with Security for Successful Rehabilitation Programs (PID226)

11am – 11.45am EDT, 2 September 2024 ‐ 45 mins

Workshop Session

In this presentation, Renee Van Aaken from Correctional New South Wales and Christopher Ditto of ViaPath Technologies will delve into the complexities of designing and implementing digital services for incarcerated individuals. Leveraging their joint experiences in rolling out 10,000 tablets across New South Wales, along with other digital initiatives in North America, the presentation will highlight how digital tools significantly contribute to reducing recidivism by providing controlled access to external resources. The presentation tackles the vital issues of selecting appropriate content, establishing digital communication policies, and countering incarcerated individuals’ efforts to circumvent security protocols. Through practical examples, Van Aaken and Ditto will offer insights aimed at finding the ideal balance between security and rehabilitative potential, including, presenting a strategic approach to managing digital freedoms which aims to ensure that digital access is both secure and conducive to rehabilitation. This presentation offers a forward-thinking approach to digital integration in correctional settings and is designed for an audience that spans technical experts to laypersons involved in or contemplating the introduction of tablet programs in correctional environments.