Prison systems globally are facing staffing crises, but the situation in England is especially severe. Rising violence, escalating workloads, and changing expectations around wellbeing have led to high levels of staff absence and attrition, threatening both operational delivery and prisoner outcomes.
This two-year, multi-site case study explores the systemic impact of workforce instability across five privately managed English prisons. Using a mixed-methods approach - combining quantitative data (absence and attrition rates, staff engagement metrics) and qualitative insights (focus groups, exit interviews) - this case study identifies shared challenges, site-specific differences, and the outcomes of targeted interventions.
Key findings highlight gaps in strategic workforce management, including reactive approaches, poor data integration, and limited cross-site learning. A ‘vicious cycle’ of absence and attrition was evident, particularly among new recruits (first 12 months).
Despite challenges, the study also uncovered examples of strong leadership and good practice, such as trauma-informed approaches, enhanced staff engagement, and clearer accountability structures.
A coordinated intervention programme introduced strategic oversight, standardised practices, revised induction and training, and strengthened wellbeing initiatives. These measures led to a significant and sustained improvement in staff stability.
Aligned with the UN Mandela Rules, the findings reinforce the ethical and operational imperative of workforce investment. This case study offers a scalable, evidence-based model for reducing absence and attrition through data-driven, people-centred leadership - supporting safer, more rehabilitative prison environments.
Moderated by Kathleen Van de Vijver, Board Member, ICPA, Belgium
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Hayley Peek
Integrated Services Director, Serco, England, United Kingdom
Hayley Peek is the Integrated Services Director for Justice and Immigration at Serco, responsible for Health and Social Care, Drug Strategy, Prisoner Education, Skills and Work, Staff Wellbeing, and Training.
With over 20 years’ experience, starting as a Registered General Nurse, Hayley has led complex service transformations across public and private sectors. She specialises in integrating health, education, and rehabilitation services within justice settings.
Her work focuses on digital innovation, pathway redesign, and stakeholder collaboration to improve access, quality, and outcomes. Hayley is committed to building inclusive, sustainable systems that meet evolving needs while delivering value and compliance.
She is a passionate advocate for technology-enabled services and positive workforce culture, working with global partners to influence policy, share best practice, and drive meaningful change across justice and public service environments.
