The Singapore Prison Service (SPS) embarked on a journey to revolutionise its correctional methods through technology.
During this journey, SPS engaged over 1,000 stakeholders, including its staff, inmates and volunteers, to thoroughly assess and map the digital environment within SPS. This insightful process unveiled vital areas that require innovative solutions.
This initiative is primarily aimed at refining operational processes, boosting efficiency, and emphasising the critical role of technology in SPS. Technologies such as Data Analytics and Robotic Process Automation play a pivotal role in this transformation.
However, the journey is not without its challenges. Budget limitations pose significant obstacles to modernising existing infrastructural facilities with new technology.
Despite these challenges, SPS continually advance and adapts in the rapidly evolving digital landscape, striving to set a benchmark for the future of correctional services.
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Håkan Klarin
CIO IT-director, Swedish Prison and Probation Service, Sweden
Mr Hakan Klarin is an experienced Chief Information Technology Officer with a demonstrated history of working in the government administration industry. Skilled in Innovation Management, Business Development, Strategic Planning and Change Management. Holds an Executive MBA-degree and is specialized in managing global R&D and innovation within large scale organizations.
Mr Hakan Klarin has during the period 2011 to 2017 had the position as CIO for Region Ostergotland, the fourth largest county council and healthcare provider in Sweden as well as several national assignments within the domain.
Since 2017 Mr Hakan Klarin holds the position as CIO for the Swedish Prison and Probation Service and was the previous head of the Expert Group for ICT within Europris.
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Shaowei Mok
Staff Officer, Special Projects, Singapore Prison Service, Singapore
Shaowei joined the Singapore Prison Service in December 2012 and has since held various positions within the Operations Division. His dedication to service excellence led to a pivotal role in the Transformation & Technology Division, where he currently serves.
As a key member of the team, Shaowei plays a crucial role in the development of two critical systems: the Prisons Operations & Rehabilitation System 3 (PORTS3) and the Digitalisation of Inmate Rehabilitation & Corrections Tool 2 (DIRECT2). Shaowei's work involves a comprehensive learning journey to gain a deep understanding of the organisation's challenges. His focus on addressing these pain points through digital solutions has been instrumental in the development of these systems.
