How the power of a ‘Sludge-a-thon’ helped (PID045)

2.05pm – 2.40pm ACST, 25 May 2023 ‐ 35 mins

Parallel Workshops

CSNSW participated in a ‘Sludge-a-thon’, which presented an exciting opportunity to improve the experience for inmates by eliminating ‘sludge’ from the process of accessing Learning and Development resources on the Offender Tablets. Being part of a two-day workshop allowed different team members from CSNSW to come together to rapidly develop solutions to transform the digital experience for inmates. The team learnt from a variety of experts and walked away with a prototype and implementation plan. It also set the team up to make a big, positive, impact for inmates in NSW. Hosted by the Behavioural Insight’s Unit from Customer Services NSW, the ‘Sludge-a-thon’ focused on how CSNSW can incorporate behavioural insights concepts into the prototype including: Defaults, Simplification, Chunking, Salience & personalisation, Framing, Messenger effect & social proof, Encouragement, Decision Aids, Planning prompts & timely reminders, Goal gradient effect.