The Nelson Mandela Rules offer a shared ethical foundation for the treatment of incarcerated individuals - but they stop short of prescribing a specific operational model. Instead, they acknowledge the reality: each correctional system is unique, shaped by local laws, resources, infrastructure, and cultural context. There is no single roadmap to reform - and yet, the global corrections community continues to move in the same direction: toward transparency, dignity, and rehabilitation.

This workshop explores how modern Offender Management Systems (OMS) can support this journey not by enforcing uniformity, but by enabling intentional, localized innovation. Drawing on real-world examples from two U.S. jurisdictions - Maine and Arizona - we’ll show how systems of vastly different size, structure, and maturity are advancing toward shared values using adaptable technology and data-driven practice. These examples highlight how reform is possible at any scale - with the right tools and partnerships.

As we broaden our work into international systems, we’ve found that despite local differences, agencies around the world often face common challenges - and common aspirations. Through our user groups, we’ve seen firsthand how cross-jurisdictional dialogue sparks new ideas, not just among our clients, but within our own innovation team. When we build a solution to meet one system’s needs, it often becomes a benefit for others. This ripple effect - fueled by collaboration - is at the heart of how we believe change happens.

Rather than prescribing solutions, this session invites dialogue. What does reform look like in your context? Where are your systems held back by outdated technology or rigid workflows? What role can your peers - and your platform - play in building a more humane, effective future?

Sponsor Presentation Mi-Case: There’s a Rulebook, But No Instructions: Navigating Correctional Reform Through Shared Learning, Jurisdictional Innovation, and System Diversity (PID309)

Speakers

Christina Reagle

Randall Liberty