Speakers
Parallel Workshops
Improving the success and increasing the ROI of digital transformation in prison rests on a user-centric design process. Using this process provides sharper focus and direction throughout a project’s life cycle. This can help meet users’ expectations and requirements which will lead to greater user satisfaction. It also creates a deeper sense of empathy, by designers, for the user. It is an essential requirement to create ethical designs and to address any challenges. User-centred design can help make steps towards recognising the diversity of cultures that is positive and inclusive. For a successful digital transformation in correction services, a user design approach using the three stages; discovery, design and deployment should be used. A multidisciplinary design team should use this approach to capture and address the whole user experience of operational staff and prisoners.
into contributing members of society. The company is deeply passionate about driving this positive change and its mission is to transform lives together.
Patricia brings over 20 years of Prison technology experience and success to the company. She has worked with a wide range of Prison and Correctional Services Agencies around the world. Patricia is an international speaker on Corrections Technology and has been invited to present at industry forums including the ACA Congress of Corrections (American Correctional Association) the Inter Prison Service Security Group (Her Majesty’s Prison Service, UK) and APPA (American Probation and Parole Association).
Patricia has authored numerous publications in the Corrections, Technology and Biometric fields. Patricia served on the Skills for Security Consultation Group for Biometrics and Human Identity contributing to the development of national occupational standards for the industry. Patricia is currently an active member of the APPA technology committee.
From 2011 – 2017 Patricia served on the Economic Advisory Group (EAG), providing independent advice to the Minister of Enterprise, Trade and Investment in Northern Ireland and she is currently a member of Matrix, the industry panel informing government, industry and academia on the commercial exploitation of R&D and science and technology. Patricia was awarded an MBE in the Queen’s 2013 Royal New Year Honours list for services to the Northern Ireland Economy. In 2022 Patricia was awarded the Outstanding Woman in Tech by Women in Tech Northern Ireland.