Harnessing Artificial Intelligence to Support Desistance: A Cross-Disciplinary Framework for NGO Service Delivery in Hong Kong (PID215)

2pm – 2.30pm GMT, 29 October 2026 ‐ 30 mins

Room: Meeting Room 2B (Level 3)

Parallel Workshops

This paper examines the strategic integration of Artificial Intelligence (AI) within the community rehabilitation sector, specifically focusing on its role in supporting Persons in Desistance (PiD). Drawing on the operational experience of SideBySide, a well-regarded non-governmental organization in Hong Kong, the paper proposes a cross-disciplinary model that synthesizes social work values with technological innovation to foster long-term rehabilitation and reintegration.

The paper explores the application of AI through three distinct functional lenses:

Service Application: Analyzing how AI-themed interventions equip PiD with essential digital competencies for modern living. This includes the use of generative tools to develop of future-ready skills that reinforce a prosocial identity and the promotion of family reunion.

Management Application: Exploring the "internal absorption" of AI in streamlining administrative and clinical workflows. The paper discusses how AI may drive case management optimizes resource allocation, allowing practitioners to pivot away from manual documentation and prioritize high-value, human-centric relational work.

Development Application: Investigating the use of AI in advanced data management and service development. This dimension focuses on leveraging data-driven insights to refine service protocols and enhance macro-level decision-making in crime prevention.

The paper incorporates selected case studies and existing practices from SideBySide to demonstrate the practical efficacy of these technologies. It concludes with a critical framework for the ethical and legal governance of AI in the NGO sector. It advocates for a "Human-in-the-Loop" approach—aligned with Hong Kong PCPD data privacy standards—to ensure that technological efficiency never compromises the rights, dignity, or lawful treatment of PiD.