Is the Honeymoon over: Importance of collaboration and partnerships in ‘commercial of-the-shelf’ (COTS) system design (PID013)

9.15am – 9.52am ACST, 25 May 2023 ‐ 37 mins

Parallel Workshops

Partnership and collaboration between a supplier and business is crucial for achieving successful outcomes when using commercial off-the-shelf (COTS) products. Collaboration ensures that the COTS product is the best fit for the business's specific needs, leads to more seamless integration with the business's other systems and processes, and provides ongoing support and maintenance. It also leads to cost savings and increased efficiency. Overall, the supplier and business partnership are key to the success of COTS implementation.