As correctional systems adopt modern communication technologies, they face the dual challenge of maintaining safety while respecting human dignity. This presentation explores how artificial intelligence (AI) and machine learning (ML) can help correctional agencies ethically manage digital messaging, video visitation, and phone calls at scale - without compromising privacy or well-being.
Traditional methods of monitoring, such as listening to calls or reading personal messages, often expose staff to deeply private, non-threatening content, placing emotional and ethical burdens on both reviewers and those being reviewed. AI offers a privacy-aware alternative, focusing on policy-relevant risks like contraband, violence, or escape planning, while minimizing unnecessary human intrusion.
Real-world examples demonstrate how tools like speech-to-text transcription, GPT-based contextual analysis, and rules-based scoring are enabling smarter oversight aligned with international standards like the Nelson Mandela and Bangkok Rules. The session also highlights AI innovations that promote connection and rehabilitation, including mental health chatbots, self-guided reentry platforms, and trauma-informed learning tools.
Attendees will learn how AI can reduce staff burden, safeguard dignity, and promote safety - charting a responsible path forward for technology in corrections.
Moderated by Steven van de Steene, Board Member, ICPA, France
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Christopher Ditto
Senior Vice President of Research & Development, ViaPath Technologies, United States
Christopher Ditto is the Senior Vice President of Research & Development at ViaPath Technologies, a leading provider of communications technology for corrections. With over 15 years of experience in innovating and launching solutions for the corrections industry, Mr. Ditto's work impacts the daily lives of over one million incarcerated individuals. Currently, he leads AI initiatives at ViaPath, driving the integration of cutting-edge technologies into corrections solutions. Based in Silicon Valley, Mr. Ditto has been actively involved with the International Corrections and Prisons Association (ICPA) since 2018.
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Eric Gonzalez
Executive Director of Technology International, ViaPath Technologies, United States
Eric Gonzalez is the Executive Director of Technology Services International at ViaPath Technologies. Eric has 30+ years of experience with telecom technology and is an expert in corrections technology solutions design and systems integrations. Eric is based in Austin, Texas and has been involved with ICPA since 2014.
