In a time where life events are measured in terms of pre and post COVID-19 lockdown, innovation and adaptability have been crucial to the successful modernisation of correctional practice within NSW, Australia.
With 36,549 offenders subject to community-based orders in NSW in January 2023, digital technology has been a key factor behind correctional staff continuing to deliver effective case management of offenders from within the four walls of their living rooms. Less The Green Mile and more change agents, the Remote Service Delivery Team, which works entirely remotely, has been at the forefront of innovative, person-centred offender management and is the first of its kind in NSW.
We will share the highs and lows of this unique digitalisation of correctional practice and its potential impacts on offenders, staff and stakeholders. We explore what has worked well, what we can do better, and how we keep moving forward without the cogs falling off the metaphorical wheel.
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Susan Walton
Community Corrections Manager, Corrective Services New South Wales, Australia
Starting in Justice NSW in 1999 Susan has experienced with Juvenile Justice, Youth Justice Conferencing. Forum Sentencing, Assistant Sheriff NSW, Revenue NSW and Corrective Services. She is passionate about improving systems to allow behaviour change to occur.
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Aaron Lutter-Wood
Community Corrections Team Leader, Corrective Services New South Wales, Australia
Aaron has over 20 years experience in the government sector, including, Australian Defence Force, Australian Federal Police and Corrections NSW. Having experience working within the different aspects of the criminal justice system Aaron brings a unique perspective and depth of knowledge to make any conversation interesting.
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Grace Wong
Community Corrections Team Leader, Corrective Services New South Wales, Australia
Since an early age, Grace’s passion has been in working within the criminal justice system. This has led to both paid and volunteer work within forensic hospitals, non-government agencies working with high risk dual diagnosis clients and adults surviving child abuse and finally within Corrective Services NSW where she has been based for the past 11 years.
