Digital Empathy in Practice – Using AiM to Detect and Respond to Self-Harm Risk in Prison (PID038)

1.30pm – 2pm WEST, 23 April 2026 ‐ 30 mins

Parallel Workshops

How can technology make prisons more humane? As correctional systems worldwide move toward digital transformation, the question is not just how to digitise, but how to do so ethically and in ways that enhance care, dignity, and safety. 

This presentation explores the independent evaluation of AiM (Alert, Intervene, Monitor), a digital tool developed by Unilink to help staff detect and respond to signs of isolation, vulnerability, and self-harm risk in prisons. Drawing on behavioural information, interview responses and self-reported survey data, AiM helps prison staff notice subtle changes and intervene earlier, before distress escalates.

Through interviews with officers, managers, and safer custody teams across male and female prisons, the research reveals how AiM has become a valued part of daily practice. Staff describe it as simple, adaptable, and, crucially, humanising: a technology that prompts conversation, builds trust, and saves lives.

Delegates will discover how ethical digitalisation can support the use of technology in prisons by combining data insight with compassionate practice. This session offers a vision of digital transformation where innovation strengthens human connection, showing how technology, when designed for care, can help create safer, smarter, and more humane prisons.