View the full CTC 2023 programme here, with some 50 presentations across two days covering a variety of correctional technology related topics!
Programme Overview
Tuesday 23rd May – Exhibitor Setup / Event Check-In and Badge Collection / Welcome Reception (evening)
Wednesday 24th May – Plenary and Workshop Sessions / Exhibition / evening events by sponsor invitation
Thursday 25th May – Plenary and Workshop Sessions / Exhibition
Friday 26th May – Prison/Facility Visits (limited availability)
Wednesday 24th May – Plenary and Workshop Sessions / Exhibition / evening events by sponsor invitation
Thursday 25th May – Plenary and Workshop Sessions / Exhibition
Friday 26th May – Prison/Facility Visits (limited availability)
Full Programme
Wednesday 24 May
We will engage the audience as to whether our community shares the perspective that the corrections sector needs to embrace a nuanced approach to change. Explore whether research and evidence-based approaches be extended to change management. Begin to lay the groundwork of a change program unique to corrections that will empower transformative leaders looking to take steps to manage the risk and maximise results.
Caraniche’s Manager of Program Design, with the CEO of digital platform Tacklit, will detail how the program was adapted for remote delivery with digital enhancements, including built-in tracking, data collection, engagement tools & activities. The presentation will focus on the design & development process, the outcomes of the pilot & the key challenges & learnings about how best to successfully implement a digital program with a cohort of offenders. Benefits of digital enhancements for clients, clinicians & community corrections are explored, with next steps in the development of digital programs.
9.05am – 9.15am ACST
Opening Remarks (PID204)
9.30am – 10.15am ACST
Keynote Speech: Collaborative Research & Development: A Case Study (PID202)
Keynote Speech: Collaborative Research & Development: A Case Study (PID202)
Plenary
Fivecast is a case study of successful collaboration, user-focused design and technology delivery in the national security sector. The technology proof of concept that became Fivecast, was created within the collaborative environment of the Data To Decisions Cooperative Research Centre (D2DCRC) - a national collaboration across government, industry and the university sector. Today, Fivecast is enabling a safer world. We help organisations explore masses of data to uncover actionable insights critical to progressing security missions and protecting global communities. This presentation will describe the research & development, culture and management practices that started with a simple idea and led to the delivery of world leading capabilities to the 5-eyes community.Speakers
Dr Brenton Cooper
10.15am – 10.45am ACST
ICPA & Technology in Corrections (PID203)
11.15am – 12pm ACST
Modeling change for a digital transformation (PID005)
Modeling change for a digital transformation (PID005)
Plenary
CTC will highlight the view that correctional modernisation is ripe with successful implementation of projects and initiatives. These positive representations will embolden us to pursue change even more aggressively. The reality is a little more subtle. We all know the statistics around benefit realisation of driving change, generally they are fraught with risk and under realised results, Gartner Research states only one third of change initiatives succeed. Can we expect better outcomes and change behaviours in the correctional space?
We will engage the audience as to whether our community shares the perspective that the corrections sector needs to embrace a nuanced approach to change. Explore whether research and evidence-based approaches be extended to change management. Begin to lay the groundwork of a change program unique to corrections that will empower transformative leaders looking to take steps to manage the risk and maximise results.
Speakers
Steven Van De Steene
Simon Bonk
Malin Nordström PhD
Victoria Knight PhD
Arun Vanapalli
Håkan Klarin
1.15pm – 1.50pm ACST
The Human Aspect of Technology in Community Corrections (PID015)
The Human Aspect of Technology in Community Corrections (PID015)
Parallel Workshops
In a time where life events are measured in terms of pre and post COVID-19 lockdown, innovation and adaptability have been crucial to the successful modernisation of correctional practice within NSW, Australia.
With 36,549 offenders subject to community-based orders in NSW in January 2023, digital technology has been a key factor behind correctional staff continuing to deliver effective case management of offenders from within the four walls of their living rooms. Less The Green Mile and more change agents, the Remote Service Delivery Team, which works entirely remotely, has been at the forefront of innovative, person-centred offender management and is the first of its kind in NSW.
We will share the highs and lows of this unique digitalisation of correctional practice and its potential impacts on offenders, staff and stakeholders. We explore what has worked well, what we can do better, and how we keep moving forward without the cogs falling off the metaphorical wheel.
Speakers
PAPDeX: The Probation and Parole Data Exchange Consortium (PID030)
PAPDeX: The Probation and Parole Data Exchange Consortium (PID030)
Parallel Workshops
A successful effort by stakeholders – agencies and vendors working together – will lead to a voluntary de-facto standards solution that benefits everyone. Data Exchange standards will mean that agencies and vendors can build to a set of common specifications at one time, making connections between systems a much simpler effort. Standards support a secure and streamlined flow of information among systems without the costly custom integration work that burdens agency budgets and delays operational improvements.
If you want to know how to get involved, come join our workshop at the CTC conference where members of the PAPDeX consortium will be available for discussions.
Workshop Objectives:
• Introduction to how a standards body operates
• Outline of the initial scope envisioned for the 2023 work product of the group
• How your agency can get involved
• How a solution provider can get involved
• How to influence the priorities of the work
Speakers
Patricia O’Hagan MBE
Simon Bonk
A Novel Intelligent Monitoring System for Continuous Real-Time Detection of Self-Harm and Life Sign Events (PID042)
Predicting Recidivism Probability for Offenders: A Machine Learning Approach Using Profile Analysis (PID053)
Predicting Recidivism Probability for Offenders: A Machine Learning Approach Using Profile Analysis (PID053)
Parallel Workshops
Recidivism is a major issue for society and law enforcement, with several factors contributing to the likelihood of repeat offending. Offender profiles can be analyzed using existing prison databases to identify potential recidivists. Artificial intelligence can aid in understanding underlying patterns and critical factors that contribute to recidivism. In this study, machine learning algorithms were employed to predict recidivism using three datasets: US national correction data, NIJ challenge data from Georgia prisons, and recidivism data from the government of Catalonia. The results showed an average accuracy of 75% for the US national correction data, 69% for the Georgia prison data, and 66% for the Catalonia juvenile data.Speakers
Nuno Pombo
1.50pm – 2.25pm ACST
Designing Digital Programs for Community Based Offenders: Learnings from the pilot of a forensic drug treatment program (PID044)
Designing Digital Programs for Community Based Offenders: Learnings from the pilot of a forensic drug treatment program (PID044)
Parallel Workshops
The Covid pandemic has provided an opportunity to re-think how group forensic programs are delivered. Covid has shown the power of telehealth to deliver treatment, but many telehealth group programs struggle to deliver program integrity & keep participants engaged. In 2022 Caraniche developed a ‘designed for digital’ variant of KickStart Group AOD program for community-based offenders.
Caraniche’s Manager of Program Design, with the CEO of digital platform Tacklit, will detail how the program was adapted for remote delivery with digital enhancements, including built-in tracking, data collection, engagement tools & activities. The presentation will focus on the design & development process, the outcomes of the pilot & the key challenges & learnings about how best to successfully implement a digital program with a cohort of offenders. Benefits of digital enhancements for clients, clinicians & community corrections are explored, with next steps in the development of digital programs.
Speakers
Sophie Aitken
Chris Griffiths
Ara Poutama Aotearoa NZ Digital Strategy, a roadmap to modernise prisons (PID066)
Ara Poutama Aotearoa NZ Digital Strategy, a roadmap to modernise prisons (PID066)
Parallel Workshops
This presentation will delve into the Ara Poutama Aotearoa NZ Digital Strategy, an innovative roadmap aimed at modernizing New Zealand’s prison system. By harnessing the power of digital technologies, this strategy aims to revolutionize the way prisons operate, enhance inmate rehabilitation, and improve overall safety and security within correctional facilities. The presentation will explore the key pillars of the strategy, including advanced data analytics, digital infrastructure upgrades, offender management systems, and educational technology. Attendees will gain valuable insights into the potential benefits and challenges associated with this transformative approach, as well as its potential impact on inmate reintegration into society and recidivism rates. Join us to discover how the digital transformation of prisons can pave the way for a more efficient, effective, and humane justice system in Aotearoa New Zealand.Speakers
Tom Baker
Creating Live virtual and therapeutic offending behaviour programs (PID062)
Creating Live virtual and therapeutic offending behaviour programs (PID062)
Parallel Workshops
CSNSW pre-COVID wanted to increase access to offenders to engage in therapeutic programs. There were cohorts that needed additional support to engage in programs including Aboriginal offenders remaining on country, people with a disability, offenders in rural locations, offenders with work commitments and primary carers of children. Technology was a potential enabler, however, there was a degree of scepticism as to whether a therapeutic environment could be achieved on a virtual platform. CSNSW wanted to prove it could be done – that there is a human aspect to the technology.
This session takes you on journey to understand best practice, the development of strategy to transform offender rehabilitation through digital technology and the journey to ensure the human aspect of technology thrives. There were several key challenges explored along the way:
- Victim Safety
- Creating a therapeutic environment
- Translating programs into an online platform
- Privacy
- Risk Assessment
Speakers
Danielle Matsuo
New Offender Management System and AI Systems Supporting Offenders’ Rehabilitation (PID034)
New Offender Management System and AI Systems Supporting Offenders’ Rehabilitation (PID034)
Parallel Workshops
Prison and Probation Service of Finland has implemented a new offender management system Roti. The purposes of Roti are to 1) replace two existing legacy systems, 2) develop and simplify offender management processes by tearing down historical fences between prison and community sanctions, 3) tighten compliance regulation and 4) change work environment to ensure planned and goal-oriented offender management process. Roti includes RISE AI, an Artificial Intelligence (AI) -based tool to assess offenders’ risks and needs and recommend them suitable services. It provides efficient and effective sentence planning and an enhanced compatibility between offenders’ needs and the services provided. Aurora AI is a national AI & recommender system by Ministry of Finance helping citizens to find public services with more compatibility between services and citizens’ needs. It’s currently tested with offenders to help them reintegrate to the society. We present our experiences from these projects.Speakers
2.25pm – 3pm ACST
Deployment of digital devices in prisons: opportunities, challenges and lessons learnt (PID004)
Deployment of digital devices in prisons: opportunities, challenges and lessons learnt (PID004)
Parallel Workshops
Our key finding is that secure digital devices have the potential to ease re-integration and transition back into the community through increasing independence, proactiveness, responsibility and autonomy. In addition to better preparing incarcerated people for re-entry, these digital devices make the correctional environments safer, more productive and conducive to personal growth and rehabilitation.Speakers
Dr Marietta Martinovic
Eugene Razbash
Achieving Digital Maturity in Prisons: A tool for readiness (PID005)
Achieving Digital Maturity in Prisons: A tool for readiness (PID005)
Parallel Workshops
During this presentation we will share our insights on how digital transformation takes place in prisons, based on global research. Those insights have resulted in a 5-dimensional digital maturity model for prison services, which we will explain and use to open a conversation with the audience on the conference theme challenges.Speakers
Dr Bianca Reisdorf
Victoria Knight PhD
Steven Van De Steene
Learnings from AI technology implementation for TB Screening in Haiti prisons (PID052)
Learnings from AI technology implementation for TB Screening in Haiti prisons (PID052)
Parallel Workshops
In low-resource settings, a mobile x-ray unit is commonly brought to a prison and a team systematically screens hundreds of persons each day. A challenge, however, is access to the radiologist reading which can take several days after uploading and sending the images, sorting the results and back-tracking to identify the patients. AI technology allows the result to be immediately available to the screening team. The patient is identified, placed into isolation, and enrolled in evaluation and treatment. The process is a success in identifying disease and delivering care in an otherwise challenging environment. Using AI based CXR screening for prisons and correctional facilities hold huge potential not only for containing TB transmission but also flagging other lung health abnormalities. Based on our learnings from AI implementation, we have shared recommendations for other prison health screening programmes keen to integrate AI in their prison sites.Speakers
Dr. Edwin Prophete
Sanya Chawla
Shibu Vijayan
Rohit Ghosh
Implementing AI in Corrections – Challenges vs. Opportunities (PID031)
Implementing AI in Corrections – Challenges vs. Opportunities (PID031)
Parallel Workshops
Artificial Intelligence (AI) is rapidly gaining traction across countless private and public sector domains, including corrections. The data volumes generated by modern corrections agencies, combined with the ever-increasing focus across multiple stakeholder groups to improve offender outcomes and ensure operational safety and security, hold the promise that AI will grow to offer numerous applications. As AI grows in usage within corrections and new market entrants explore ideas for more advanced applications across justice and public safety domains, fundamental challenges must be acknowledged and resolved.Speakers
Raya Zachs
Thursday 25 May
This presentation will address the success and challenges of a South Australian trial of GPS monitoring technology for intensive bail supervision, and the impacts on DFV victim/survivor wellbeing and physical safety.
In this presentation, we will explain how our user experience and customer feedback programs were used to create a solution that offers a single, intuitive graphical user interface for improved workflow. By gathering direct and candid feedback from operators, observing their daily use of systems, we gained valuable insight into the needs and challenges of each of the facilities, allowing us to design technology that enables faster response to incidents and increased efficiency.
9am – 9.15am ACST
Reflections from previous day & Introduction to the Workshop Sessions
9.15am – 9.52am ACST
Is the Honeymoon over: Importance of collaboration and partnerships in ‘commercial of-the-shelf’ (COTS) system design (PID013)
Is the Honeymoon over: Importance of collaboration and partnerships in ‘commercial of-the-shelf’ (COTS) system design (PID013)
Parallel Workshops
Partnership and collaboration between a supplier and business is crucial for achieving successful outcomes when using commercial off-the-shelf (COTS) products. Collaboration ensures that the COTS product is the best fit for the business's specific needs, leads to more seamless integration with the business's other systems and processes, and provides ongoing support and maintenance. It also leads to cost savings and increased efficiency. Overall, the supplier and business partnership are key to the success of COTS implementation.Speakers
Research-government-industry partnerships: Lessons and challenges in developing a digital health tool in NSW prisons (PID012)
Research-government-industry partnerships: Lessons and challenges in developing a digital health tool in NSW prisons (PID012)
Parallel Workshops
Technology-based solutions for health screening and care are important, as offender populations have high and complex health needs in a unique, restricted setting. Partnerships between research, government and industry are needed to produce evidence-based and effective solutions.
This interactive presentation will involve a discussion of the key issues and lessons experienced during a current research project that aims to develop a self-completed digital health tool for people in prisons. The project involves co-investigators across research, corrective services, health, and close collaboration with technology developers.
Issues to be discussed may include: conducting codesign in the prison setting, negotiating competing priorities between stakeholders, considering change aversion and digital readiness of users. The audience will be invited to share their experiences and constructive ideas for ways forward as the project approaches the implementation phase.
Speakers
Dr. Jane (Ye In) Hwang PhD
Rhys Mantell
Dr. Adrienne Withall
Technology As Key To Freedom And Digital Inclusivity Of Persons Deprived Of Liberty (PID023)
Emerging Security Technologies in Corrections (PID041)
Emerging Security Technologies in Corrections (PID041)
Parallel Workshops
Security technologies available to corrections facilities are constantly evolving. However, the unique range of operational and security requirements within these facilities are reliant on highly available, proven and reliable technologies. This can create a challenge for operators and jurisdictions in justifying the adoption of emerging technologies over legacy products until these technologies are suitably road-tested and proven.
SCG will describe the challenges and opportunities for corrections operators in replacing legacy systems and in adopting emerging security technologies. The paper will present case studies from jurisdictions across the country where new MDAS and PSIM technologies are being adopted; and propose a framework for strategic thinking around the enablement of new technologies such as Secure Wi-Fi in a corrections environment.
Speakers
Hugh Turner B.Eng, B.Com
9.52am – 10.30am ACST
Measuring what matters and counting what counts (PID051)
Measuring what matters and counting what counts (PID051)
Parallel Workshops
An ambition for the Irish Prison Service to be a data-driven organisation. By this we mean that our objectives, operations and processes are all based upon a thorough understanding of the needs of our stakeholders, the realities of the lives of the communities we serve and the effectiveness of our interventions. We are currently designing the processes to make this ambition a reality. Building our capacity and skill to implement data solutions supports an integrated approach with our service users.
In 2020, the Service engaged in an extensive requirements gathering processing, engaging individuals from across the organisation, to develop a suite of holistic scorecards containing the right performance metrics that link to the vision of the organisation. The success of this project is rooted in the commitment to user focused design and delivery as evidenced by the extensive and intensive period of consultation with stakeholders from across the organisation and external partners.
Speakers
Donna Creaven
Caroline Finn
Navigating New Waters: Data integration, new technology and collaboration between Justice Agencies (PID043)
Navigating New Waters: Data integration, new technology and collaboration between Justice Agencies (PID043)
Parallel Workshops
Developing data sharing solutions within a justice sector environment is complex. Competing agency priorities, scarce resources, issues of data sovereignty and security, and effort coordination across different stakeholders to tight timeframes creates challenges and a system rather than silo approach. SA Corrections is currently replacing its legacy offender management system with a new commercial off the shelf system in which secure data sharing is a core and critical component to agency and sector outcomes. Working collaborating across all stakeholders is critical to project success. This presentation will share the story so far with experiences from different perspectives – corrections, justice partner and the system suppliers.
Speakers
Oshim Somers
Lyne Eaker
Jon Sparrow
Mr Julian Smith
The human aspect of technology at Clarence Correctional Center (PID008)
The human aspect of technology at Clarence Correctional Center (PID008)
Parallel Workshops
The presentation discusses the NEC tablet and in-cell technology at Clarence Correctional Center (CLA). This has brought about a range of benefits for inmates. One of the most significant benefits is the access to educational, vocational resources and an improved ability to stay connected with friends and family.Speakers
Advanced Technologies for Monitoring Prisoner Digital Communications - Finding a Needle in the Haystack (PID040)
Advanced Technologies for Monitoring Prisoner Digital Communications - Finding a Needle in the Haystack (PID040)
Parallel Workshops
In this presentation, Christopher Ditto, ViaPath Vice President of Research & Development, will discuss the latest processes and technology for monitoring digital prisoner communications. The presentation includes an introduction to emerging machine learning analysis tools, such as speech to text, natural language processing (NLP), handwriting recognition, and image analysis, which can be used to identify potential threats from an increasingly large flow of audio, video and written media exchanged between the incarcerated and the public.Speakers
Christopher Ditto
11am – 11.38am ACST
The human aspects of communication technologies: vulnerable people-in-prison and video links (PID017)
The human aspects of communication technologies: vulnerable people-in-prison and video links (PID017)
Plenary
This presentation is based on the ARC-funded Digital Criminal Justice Project: Vulnerability and the Digital Subject (2021-2024) that concerns the accelerating digitalisation of criminal justice and the impacts on vulnerable populations. Initial findings from fieldwork interviews with Australian legal practitioners and judges indicate real benefits of remote access technologies for vulnerable complainants and witnesses. The fieldwork data also indicate increased convenience and efficiencies in the administration of justice through such innovations. However, the initial data reveal challenges in relation to the use of remote communication technologies by vulnerable people-in-prison. This paper will examine the human aspects of technological communication focusing on vulnerable defendants and offenders: their abilities to engage with remote access technologies, effectively communicate, participate in and comprehend their remote legal matters.
Speakers
Dr. Carolyn McKay
11.38am – 12.15pm ACST
Technology and Indigenous Prisoners: Guiding Principles for the Development of Effective and Responsive Programs (PID011)
Technology and Indigenous Prisoners: Guiding Principles for the Development of Effective and Responsive Programs (PID011)
Plenary
Research on technology programs aimed at the rehabilitation of Indigenous people in the justice system is sparse, especially given the over-representation of this cohort. The advancement of knowledge on the development of technology programs for Indigenous people in the justice system should begin with the identification of guiding principles which may be gleaned from the existing literature. This presentation reviews the empirical and lived-experience evidence indicating the need for a structured approach to developing forensic technology programs for Indigenous people. A review of this evidence highlights the fact that the use of a structured approach to this issue is in alignment with the responsivity principle of the RNR model. After reviewing the eight guiding principles, the presentation describes the development of the Tree of Me program, a technology-based initiative for assisting Indigenous prisoners with increasing their knowledge of ancestry and positive cultural influences.Speakers
Professor Jeffrey Pfeifer
1.30pm – 2.05pm ACST
User-focused Design & Human Aspect of Technology (PID021)
User-focused Design & Human Aspect of Technology (PID021)
Parallel Workshops
Despite the challenges brought by COVID-19, SPS has made good progress in our Corrections 2025 strategies, Prison Without Guards, Prison Without Walls and Learning Prison. The presentation captures the key initiatives implemented to make the progress possible as well as provide attendees an opportunity to see how SPS actively leverages on technology as a force multiplier, to enhance safety and security to reap efficiencies, improve correctional efforts both in in-care and after-care, as well as build staff capabilities while expanding its capabilities in extending corrections into the community. Gain insights on how SPS has embarked on a Service Journey as part of its continued efforts to improve stakeholders experience and support the Corrections 2025 strategy.
Speakers
Dominic Fernandez
Collaboration & integration between SAAB, Serco and the wider correctional operational market (PID037)
Collaboration & integration between SAAB, Serco and the wider correctional operational market (PID037)
Parallel Workshops
The long term collaboration between Serco Australia and SAAB Australia to deliver cutting edge technology in support of safety and security in prisons.Speakers
Brett Bertram
Nick Rowe
Co-creating a modern prison service through digital and innovation (PID050)
Co-creating a modern prison service through digital and innovation (PID050)
Parallel Workshops
Digitalisation of our services, from committal procedures to release, aims to enable transparent, tailored services, prioritising efficiency and effectiveness in a cohesive and holistic manner. Operating in an environment with increased technology focuses us to consider how we address stakeholder needs better while capturing value from new services. Embedding technological innovation requires careful strategic planning that supports a person centred collaborative and transparent culture, which benefits all stakeholders, prisoners, their families and staff.
Digital is a must for innovating educational programs, policies and practices. Increased digital literacy will support prisoner outcomes which leads to reductions in recidivism and improved public safety. By recognising and reinforcing positive outcomes for people in our custody, we aim to foster commitment from our staff and support individuals and teams to deliver good practice consistently in person-centred planning.
Speakers
Donna Creaven
Applying technology to improve the safety of women and children affected by domestic and family violence (PID039)
Applying technology to improve the safety of women and children affected by domestic and family violence (PID039)
Parallel Workshops
The protection of domestic and family violence (DFV) victims is an ongoing challenge for justice agencies. Police investigations and criminal proceedings are known to be times of escalating aggressive and violent behaviours, posing increased risk for women and their children.This presentation will address the success and challenges of a South Australian trial of GPS monitoring technology for intensive bail supervision, and the impacts on DFV victim/survivor wellbeing and physical safety.
Speakers
Ryan Harber
Frances Bell
2.05pm – 2.40pm ACST
How the power of a ‘Sludge-a-thon’ helped (PID045)
How the power of a ‘Sludge-a-thon’ helped (PID045)
Parallel Workshops
CSNSW participated in a ‘Sludge-a-thon’, which presented an exciting opportunity to improve the experience for inmates by eliminating ‘sludge’ from the process of accessing Learning and Development resources on the Offender Tablets. Being part of a two-day workshop allowed different team members from CSNSW to come together to rapidly develop solutions to transform the digital experience for inmates. The team learnt from a variety of experts and walked away with a prototype and implementation plan. It also set the team up to make a big, positive, impact for inmates in NSW. Hosted by the Behavioural Insight’s Unit from Customer Services NSW, the ‘Sludge-a-thon’ focused on how CSNSW can incorporate behavioural insights concepts into the prototype including: Defaults, Simplification, Chunking, Salience & personalisation, Framing, Messenger effect & social proof, Encouragement, Decision Aids, Planning prompts & timely reminders, Goal gradient effect.Speakers
Samantha Elley
Hannah Fester
Strategic Planning to Stay in Front (PID064)
Strategic Planning to Stay in Front (PID064)
Parallel Workshops
The role of Strategic Planning for Electronic Security Management is often put to the "bottom of the heap" due to the pressure of getting todays’ problems solved and the short-term budgeting processes. The rapid development of electronic technology is seeing the electronic security systems becoming out of date within seven years with the prospect of this time frame becoming shorter. A range of challenges in the procurement, operation and refreshment requirements for managing the electronic security of correctional facilities can be addressed by undertaking a Strategic Planning process.
This presentation will discuss:
- an exampled overview of technological changes that have and are occurring;
- the strategic planning approach based on a recent Strategic Planning process;
- the key areas of consideration to ensure that a total package of improvement is achieved;
- examples of the difference in technology advancement to better manage security.
Speakers
Charles Tomas
Efficacy of Technology in the Management of Correctional Facilities: The Benefits, Challenges and Prospects in Nigerian Correctional Service (PID036)
Efficacy of Technology in the Management of Correctional Facilities: The Benefits, Challenges and Prospects in Nigerian Correctional Service (PID036)
Parallel Workshops
It is the exploration of explore the efficacy of technology in the management of correctional facilities; the Nigeria perspective. It explores, abridged version of the history of the Nigerian Correctional Service, the concept of technology, technology and the Nigerian Correctional Service: the journey so far, the benefits, challenges, and prospects of using technology in Nigerian correctional facilities, as well as the current state of technology in Nigerian Correctional Service with emphasis on Corrections Information Management System (CIMS) which was locally conceived, developed and so far it has been deployed to over 100 custodial centres in 27 states of the federation.Speakers
Omorodion Edomwonyi
Imiruaye Henry Akpos
Ishaya Nankpak Zhakom
Sylvester Ogaji
Implementation and adaptation of digital tablets in Corrections Victoria prisons (PID029)
Implementation and adaptation of digital tablets in Corrections Victoria prisons (PID029)
Parallel Workshops
Since the start of the COVID-19 pandemic, restrictions on prisoners and prison staff have served to highlight the acute need for in-cell digital technology to support prisoners’ and staff members’ learning, communication, and wellbeing in prisons. Digital technology has a key role to play in the future of corrections provision, but the specific nature of that role will inevitably vary across contexts, and be informed by the needs of staff, prisoners, and relevant external partners.
In this presentation, we examine the use of digital tablets in Corrections Victoria prisons since 2021, and the way in which, at each stage, the project has been adapted to the varied and changing needs of prisoners and staff members.
We will share findings from the initial design stage of the project, as well as ongoing insights and future prospects, and the challenges we have faced with implementation.
Speakers
James Levy
Michael Page
2.40pm – 3.15pm ACST
User-Centric Design and Delivery in Corrections Transformation Projects (PID032)
User-Centric Design and Delivery in Corrections Transformation Projects (PID032)
Parallel Workshops
Improving the success and increasing the ROI of digital transformation in prison rests on a user-centric design process. Using this process provides sharper focus and direction throughout a project’s life cycle. This can help meet users’ expectations and requirements which will lead to greater user satisfaction. It also creates a deeper sense of empathy, by designers, for the user. It is an essential requirement to create ethical designs and to address any challenges. User-centred design can help make steps towards recognising the diversity of cultures that is positive and inclusive. For a successful digital transformation in correction services, a user design approach using the three stages; discovery, design and deployment should be used. A multidisciplinary design team should use this approach to capture and address the whole user experience of operational staff and prisoners.Speakers
Patricia O’Hagan MBE
User-focused design for critical outcomes (PID014)
User-focused design for critical outcomes (PID014)
Parallel Workshops
As a technology provider, our goal is to simplify the management of correctional facilities through a modern, evidence-based platform. This will enable staff to focus more on rehabilitation and reducing recidivism. But to achieve this, we must involve those who work in these facilities in the development process.In this presentation, we will explain how our user experience and customer feedback programs were used to create a solution that offers a single, intuitive graphical user interface for improved workflow. By gathering direct and candid feedback from operators, observing their daily use of systems, we gained valuable insight into the needs and challenges of each of the facilities, allowing us to design technology that enables faster response to incidents and increased efficiency.
Speakers
Rhys Crabb
Prison Operations and Technology (PID025)
Prison Operations and Technology (PID025)
Parallel Workshops
Technology in prisons costs a lot. If it’s a green field prison then the costs are high because everything is new but it’s reasonably straightforward. In an existing prison it’s difficult to introduce new technologies especially those requiring networks; physical networks or wireless both require a significant amount of time and access in the prison to implement.
There are multiply clients or domains within a prison; security, corporate and prisoner. These networks are typically separate because historically they have been less secure than desired. Today, most of the security issues have been resolved particularly as the systems are now reliant on IP networks. The potential costs, both in green and brown field sites, are high if each domain requires its own network. Additionally, keeping the networks separate keeps the information separate to and sharing of information in real-time becomes more difficult.
Speakers
Sir Tim Purcell
3.45pm – 4.45pm ACST
On the couch with William Murphy: conversations on digital transformation in NSW Government (PID200)
On the couch with William Murphy: conversations on digital transformation in NSW Government (PID200)
Plenary
In this session, Global Track Chair Claire McGuinness will interview William Murphy, Deputy Secretary of Customer, Delivery and Transformation, on the journey that the NSW Government has undergone over the last nine years. The conversation will focus on how digital transformation, data analytics, digital reform, and greater systems alignment can assist in delivering services that put the customer at the centre.Speakers
William Murphy
Claire McGuinness
