Digital Readiness

CTC2023 Presentation by Lam Bill (PID022)

Author

Lam Bill

Executive, Trans-Tech Planning, Singapore Prison Service

Bill has been with the Singapore Prison Service for 7 years and is currently working in the Transformation & Technology Division. His area of focus is Technology Master-planning and Digital Transformation. He initiated the concept of a mobile workforce in SPS's Community Corrections Command, allowing staff to work effectively around Singapore with the necessary ICT tools. Over the past 2 years, Bill was actively involved in an extensive Corrections Service Journey Project. This involved the mapping of SPS's end-to-end service journey of offenders, identifying pain points and challenges faced by key stakeholders. He worked with multiple internal and external stakeholders to digitalise a majority of SPS’s public-facing services. Bill holds a Psychology degree from Wollongong University and spent the first 5 years working counselling offenders who were serving their sentences in the community.

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