Enhancing rehabilitation and wellbeing in prisons: The role of the environment.

CRS 2025 presentation by Hayley Peek and Natalie Parrett

Authors

Hayley Peek

Health and Social Care Director, J&I, Serco, United Kingdom

Hayley Peek is a Registered General Nurse with over 17 years’ clinical experience. She is currently the Health and Social Care Director across Justice and Immigration (UK and Europe) with the privately management provider Serco in the UK, providing strategic leadership for Health and Social Care partnerships and innovation across prisons, prisoner escorting services and immigration centres across the UK. Hayley has a particular interest in innovating and improving access to services through access to technology and has lead projects on medication dispensing lockers, a telephone appointment reminder service and access to digital healthcare information.

Ms Natalie Parrett

Psychological Services Director, Justice, Serco, Serco Limited

Natalie Parrett (MSc, CPsychol, AFBPsS) is a Principal Forensic Psychologist with 23 years experience working in prisons and secure hospitals in the UK. She is now the Director of Psychological Services for Serco prisons in the UK, providing the strategic leadership, oversight, is clinically responsible for the governance for Psychological Services and provides consultation and advice on psychological matters to the Prison Operational Directors. She has a particular interest in innovating and developing psychologically-informed prison practice and culture. Natalie is a peer reviewer for academic journals and her authored/co-authored research includes: “Who’s holding the trauma? ‘RE-ACT’: Increasing Prison Officer insights and reducing violence in prisons”; “Assessing female sexual offenders’ motivations and cognitions: An exploratory study”; “A re-examination of female child molesters’ implicit theories: Evidence of female specificity?” and “An interpretative phenomenological analysis of prison officer experiences when working with personality disordered offenders with intellectual disabilities.”

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