‘I made the mistakes, so you don’t have to’: practical considerations for integrating Lived Experience into criminal justice service delivery.

ICPA2024 Presentation by Carrie Peters (ICPA2024-PID137)

Authors

Ms Carrie Peters

Director of Justice, Ingeus UK

Carrie is the Director of Justice for Ingeus UK, which is part of the APM Group. Her role includes leadership of over 30 contracts delivering rehabilitative services in both custodial and community settings. These services are delivered across a number of regions in the UK, from Newcastle to the Isle of Wight, and provide a range of interventions. Graduating in 1993 with a degree in Applied Social Studies and a qualification in social work, she has worked in and around probation services for 31 years, holding senior leadership roles in Probation Trusts and across two Community Rehabilitation Companies for the Reducing Reoffending Partnership, before joining Ingeus UK in June 2021. Carrie is also a Trustee for Koestler Arts which is the best know and oldest prison arts charity in the UK. Carrie is passionate about developing and leading transformational justice services that are informed by lived experience. She is committed to working collaboratively with partners, commissioners, colleagues, service users and their families to ensure that that best possible outcomes can be achieved. She believes in creating as many opportunities as possible for people to turn their lives around and achieve their potential, whilst making our communities safer, better and more inclusive.

Matthew Preston

Business Development Director - Justice, Ingeus UK

Matthew Preston is the Business Development Director for Justice for Ingeus UK where he is responsible for leading new business strategy, future service design, and all bidding activity. He has worked on criminal justice projects for over 20 years having started his career working for HM Prison and Probation Service in case management administration, learning and skills, and drug treatment projects. He was a senior manager for a digital start-up seeking to use technology-based solutions to reduce reoffending, before joining Serco Plc where he spent over 10 years leading service design for business development and bid projects in the criminal justice, defence and local government sectors. The last five years of this period was spent designing new prison regime and delivery models to respond to the UK Ministry of Justice’s New Prisons Programme. Since joining Ingeus in 2023, a key area of focus for his work is engagement with commissioners to expand the use of Lived Experience models in service delivery to increase the impact of interventions.

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