The Meaning of SMART for Zurich Prison & Probation Services - Implementation and Evaluation Challenges of the SMAZH - Sm

CTC2025 Presentation by Annabelle Sersch and Jodok Senften (CTC2025-PID040)

Authors

Annabelle Sersch

Senior ICT Project Manager, Directorate of Justice and Home Affairs (JI) of the Canton of Zurich, Switzerland

Annabelle Sersch is now Senior ICT Project Manager of Digital Solutions as part of the Directorate of Justice and Home Affairs (JI) of the Canton of Zurich in Switzerland, where she works exclusively for the Department of Corrections and Reintegration (JuWe). After studying business administration (BWL) at the University of St. Gallen (HSG) and working as a senior ethics analyst for an investment fund in Zurich, she decided to study theater acting at the Zurich University of the Arts (ZHdK). With this unusual mix, she moved to IT at the JI Directorate in 2019 and self-taught her knowledge in project management and IT needed for her tasks. Since her employment, she has specialized in the area of "Smart Prisons" and has already been able to successfully implement two projects in the two years of her employment.
As a project manager in the “Smart Prisons Zurich”-Team she puts all her efforts in the involvement and engagement of multiple stakeholders, so the project Vison can be realised.
She is involved in international and Swiss forums to promote digitalization in the field of correctional services and reintegration. In addition continues to work freelance as an actress and speaker.

Jodok Senften

Senior ICT Business Analyst, Directorate of Justice and Home Affairs (JI) of the Canton of Zurich, Switzerland

Jodok Senften began his career in the IT world in 2010 with an apprenticeship as a ICT systems engineer. Through his diverse experience in various positions within IT, from system engineer in an international industrial company to cloud projects, from RPA developer to IT consulting, Jodok has gained a comprehensive overview of the IT landscape.
After completing his studies in the field of information science with a major in digital business management, he is currently deepening his knowledge with a CAS in digital architecture. Since 2022, Jodok has been part of the Digital Solutions team, which is part of the Directorate of Justice and Home Affairs of the Canton of Zurich. There he is dedicated to projects in the prison system and reintegration.
As Senior Business Analyst for the "Smart Prisons Zurich" project, Jodok plays a central role in the design of solutions and the optimisation of various processes. He acts as a link between technical experts and IT, utilising his in-depth understanding of technology and business processes to turn innovative approaches into reality.

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