Where Is Everybody? A Case Study on the Impact of Strategic Workforce Management on Absence and Attrition in Five English Prisons

ICPA 2025 Presentation by (PID203)

Author

Hayley Peek

Integrated Services Director, Serco, England, United Kingdom

Hayley Peek is the Integrated Services Director for Justice and Immigration at Serco, responsible for Health and Social Care, Drug Strategy, Prisoner Education, Skills and Work, Staff Wellbeing, and Training.
With over 20 years’ experience, starting as a Registered General Nurse, Hayley has led complex service transformations across public and private sectors. She specialises in integrating health, education, and rehabilitation services within justice settings.

Her work focuses on digital innovation, pathway redesign, and stakeholder collaboration to improve access, quality, and outcomes. Hayley is committed to building inclusive, sustainable systems that meet evolving needs while delivering value and compliance.

She is a passionate advocate for technology-enabled services and positive workforce culture, working with global partners to influence policy, share best practice, and drive meaningful change across justice and public service environments.

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