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This session reframes people in the justice system beyond the label of “criminals”, centring lived experience of trauma, distress, and recovery. Drawing directly on service user insight, it highlights what enables engagement and change, feeling safe to speak, everyday mental health support, and consistent, respectful relationships. It argues that peer support and lived experience are not add ons, but essential to building trust, recognising distress, and supporting rehabilitation within risk-led systems.

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As Spain's largest and most representative prison staff union, ACAIP brings the voice of frontline correctional professionals to the heart of policy, practice, and international dialogue.

The ICPA webinar “Transforming Corrections: Leading from the Middle Towards Vision and Mission” will explore the critical role of middle managers in driving meaningful organizational change within correctional systems. The session will highlight how leaders positioned between executive management and frontline staff serve as essential bridges for translating strategic vision into operational reality. Key themes include the unique challenges and opportunities faced by middle leaders in corrections. Speakers will emphasize that successful transformation depends less on top-down directives and more on the ability of middle managers to model values, build trust, and foster alignment between daily practices and the institution’s stated mission