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This invite-only ICPA webinar for Heads of Service provides an opportunity to hear directly from two colleagues about how they are preparing for and responding to the operational challenges and crises that underpin our work in corrections.

Founded by a prisoner's family member more than three decades ago, Partners of Prisoners and Families Support Group (POPS) has grown into one of the UK's most influential voices for family-centred correctional practice, reaching nearly 200,000 individuals impacted by the justice system in 2025 alone.

This session reframes people in the justice system beyond the label of “criminals”, centring lived experience of trauma, distress, and recovery. Drawing directly on service user insight, it highlights what enables engagement and change, feeling safe to speak, everyday mental health support, and consistent, respectful relationships. It argues that peer support and lived experience are not add ons, but essential to building trust, recognising distress, and supporting rehabilitation within risk-led systems.

Review from the External Prison Oversight and Human Rights Network - August 2026.

Discover how small, low-cost design changes can make custodial environments safer, calmer, and more humane. This webinar covers “1%” micro-interventions that improve daily life, trauma-informed design strategies that reduce distress and escalation, and nature-based initiatives (gardens and structured outdoor activity) that support wellbeing, autonomy, and connection, turning practical, evidence-based ideas into scalable improvements.